Thoughtful Thursday - A Decline in Customer "Service"

Has anyone else noticed that organizations and governments today really don't provide customer service? This is something I keep running into. It's like they don't actually read your support request.

Case 1: "Service" Canada

I put in a suggestion to enhance their website. They switched to a model a couple of years ago where every service is accessed from a central place. This is nice *in theory*. I'm currently collecting EI and the first thing I see on login is menus for people collecting retirement pensions. I'm not eligible for my pension for about 30 more years, so I thought it would be great if they could put what I'm currently there for in the forefront for me rather than having to search for it. I put in a ticket for the suggestion and the response was to send my request to EI. My request had nothing to do with EI or a specific program, so I tried again with a new request that didn't specify a program and said website enhancement. Then the response was that they need a program specified in order to know where to direct the request.

Case 2: Pokemon Go

For some reason, as someone who is logging in via the Pokemon Trainer Club, I'm having to reset my password every two days. It just stops working. I tried to explain that there is something wrong with my account, but they just told me to reset my password. Did they even read my support request?

I'm sure there are more examples of this out there than these two that I've experienced recently. I'm getting this feeling that a robot is scanning for keywords and not understanding what the ticket is actually saying.

Anyone else experience something similar to either of these cases? Something worse?

Salut,
R~

The Gauntlet That Was October

I had a lot of things happen in October. I watched Frankenstein in the cemetery with friends. I had tea with a friend. I started a new sport: curling. This is really fun and I'm enjoying the level of activity it provides and all the strategic elements. I'll do a separate post on it soon. Unfortunately, soon after my first game, I came down with Covid and so did the friend who I had tea with, so I think we both caught it at the place we went to. That wasn't fun. I already posted about that. I was fortunate to be free of it in time to attend Can-Con where I took in lots of panels, saw some of the wonderful writer community, bought many new books, and volunteered to help out in the rooms. The following weekend, I went to the livestream for Danielle Allard's new album release, followed by the in person release. As part of this, she has a 6 video series that releases every Sunday on her YouTube at 1:15 PM EDT. Video number 2, Falling Into Place, is one that I feel fortunate ...

Frisky Friday - Maple Syrup Porn

[caption id="attachment_10523" align="alignright" width="300"] Image created using Bitmoji[/caption] While delving into some Canadian film history this week, I learned that there is a thing called Maple Syrup Porn. I laughed when I read the term. I thought, "Is our adult film industry really called Maple Syrup Porn?" It's not. Some is Canadian, but it mostly refers to getting around censorship of sex. It was not only common in Quebec due to religion, but several places in the US. You can read more about it here . If you're looking to heat things up this weekend, consider a sweet old film from the early days of the sexual revolution. Maybe even drizzle a little syrup on your partner ;) Guid cheerio the nou, R~

2024 - Week 5

It was still January for most of this week, a.k.a. The Neverending Month. Then it became February! Each month, I do pull a card from my Music Oracles deck. Last month was Bob Marley. February's card is Nina Simone. A piano playing rebel & multiple genre legend will hopefully make for a phenomenal month ahead. I still haven't done a goals post for 2024. January was a lot. My goals for this year are: - Complete Sparker and query agents. - Complete The Curse of... and submit it to a screenplay contest. - Complete the declutter of Tiny Condo. - Blog at least once per week. - Cross train for curling and softball. - Learn piano. - Self-care with crafts, reading, gaming, and sports. I've tweaked my schedule to make this happen. I'd also like a partner, but I feel weird about setting it as a goal.

Rae Roy

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