Skip to main content

Thoughtful Thursday - A Decline in Customer "Service"

thoughtful

Has anyone else noticed that organizations and governments today really don't provide customer service? This is something I keep running into. It's like they don't actually read your support request.

Case 1: "Service" Canada

I put in a suggestion to enhance their website. They switched to a model a couple of years ago where every service is accessed from a central place. This is nice *in theory*. I'm currently collecting EI and the first thing I see on login is menus for people collecting retirement pensions. I'm not eligible for my pension for about 30 more years, so I thought it would be great if they could put what I'm currently there for in the forefront for me rather than having to search for it. I put in a ticket for the suggestion and the response was to send my request to EI. My request had nothing to do with EI or a specific program, so I tried again with a new request that didn't specify a program and said website enhancement. Then the response was that they need a program specified in order to know where to direct the request.

Case 2: Pokemon Go

For some reason, as someone who is logging in via the Pokemon Trainer Club, I'm having to reset my password every two days. It just stops working. I tried to explain that there is something wrong with my account, but they just told me to reset my password. Did they even read my support request?

I'm sure there are more examples of this out there than these two that I've experienced recently. I'm getting this feeling that a robot is scanning for keywords and not understanding what the ticket is actually saying.

Anyone else experience something similar to either of these cases? Something worse?

Salut,
R~

Comments

Popular posts from this blog

A Lot of Bullspit - 2020 ROW80 R3-W5

This week has had a lot of bullspit in it. Shortly after my last trip to buy reno supplies, I discovered mold in my bathroom. While that's not shocking, it's pretty much because they appear to have left wet drywall in the wall and covered the wall with another layer of drywall instead of properly repairing it after a leak. Geniuses. This is a mixed bag. It means I may have to do the tub area sooner than I expected. It is the same wall as the annoying peeling paint, so that's kind of good. I may just need to replace much of the wall, which is about 1.5 drywall boards because it's a small room. Cost wise, the wall repair isn't so bad. I'm not looking forward to having to deal with it, but I acquired the PPE gear for it and the mold removal supplies. Now, here's where the project may change substantially. I was originally planning to install a tub surround over the tile and then use the Rust Oleum tub restore stuff, but if there is mold in the wall, it's li

ROW80 2020 R4 - GOALS

I've gotten zero writing done recently, however, I had other pressing things.  HOME As my new bed frame was due for arrival last Friday (more on this later), I hauled ass and purged a bunch more stuff from my home. I brought a full carload to donation and started loading up again. I also dealt with my old mattress, which I'm repurposing for a couch. Now, I didn't fully complete it as I haven't figured out all the pieces, but I did get it cut up appropriately and moved out of my bedroom. I'm currently sewing it back together. As for my bedroom, I was able to do a major declutter and access areas I haven't been able to in months. But that area now has bathroom stuff in it. There is more to do, but I'm really happy with my progress of late. I've cut myself numerous times on the couch project including my heel finding a tiny piece of glass, my palm finding a wayward staple, my knuckle finding who knows what, my one thumb having a run in with a box cutter, an

Hanna "Semi Precious" Murphy

A legend in the roller derby community is gone. How and why, I do not know. What I do know is that many are reeling from the news, myself included.  Hanna was known for big hits and a brilliant personality. I experienced her hits first hand as she sent me flying a number of times. Then she'd smile and make sure I wasn't hurt.  I stumbled onto this clip on Youtube from 2012 and I think it shows Hanna as many knew her. She was a force off the track too. As a cofounder of the award-winning Top Shelf Distillers , she gave much to the surrounding Ottawa Valley community.   Hanna was a relatively petite woman and it was she who taught me that I could be mighty despite my size. I wouldn't be the woman I am today if I hadn't had the pleasure and the privilege of sharing the track with her.  I'm shocked. I'm sad. I'm upset I'll never see her or speak to her again.  R.I.P. #10. Rae-Rae